We process customer data with the minimum scope necessary to operate the Xophia platform, and we never sell it.
What we collect
We collect only the information required to deliver the service: account details (name, work email, organization), product telemetry (feature usage, latency, error traces) and the data your team explicitly submits to your agents.
How we use it
Data is used to operate, secure and improve the platform for the customer that submitted it. Customer-submitted content is never used to train shared or third-party foundation models.
Your rights
You may request access, correction, portability or deletion where applicable. We respond within the timelines required by the law that applies to each request.
Retention
Retention periods are defined by the customer agreement and deployment configuration. Backup deletion follows documented schedules shared for the selected deployment.
Questions? Reach our team at legal@xophia.ai.