Support and ticket triage
Classifies, routes and pre-resolves tickets across email, chat and helpdesk channels using policy-bound agents.
Each case below is a deployment template: the agents, connectors, policies and KPIs are pre-defined. Pick the one that matches your operation; Xophia adapts it to your stack in days.
Reviews CRM activity, flags pipeline risk, and drafts coaching for sales leaders against governed pipeline data.
Read the case →Reconciles bank, card, SII and Buk movements against accounting systems using controlled exception workflows and reviewable execution records.
Read the case →Classifies, routes and pre-resolves tickets across email, chat and helpdesk channels using policy-bound agents.
Answers operational questions over a governed semantic layer with traceable SQL — every figure is defendable down to the source row.
Read the case →Defines metrics and dimensions once, then exposes them to dashboards, agents and downstream systems through a single governed API.
A single Model Context Protocol surface that lets agents safely reach every internal system: ERP, CRM, banking, BI, ticketing, custom APIs.
Runs deterministic workflows and AI agents on the same engine, with retries, approvals and SLA tracking — n8n-grade execution under enterprise governance.
Internal toolkit to design, version, evaluate and deploy enterprise agents: shared tools, evals, policies, and observability out of the box.
§ ARCHITECTURE & INTEGRATION
The questions that come up first in technical evaluations — answered with specifics, not slideware.
Through MCP-compatible tools and APIs such as REST, GraphQL and SQL. The exact adapter, permissions and write scope are confirmed during implementation.
No. Xophia is an orchestration and governance layer above those systems. It uses configured interfaces while the source application remains the system of record.
Yes. A deployment can begin with a bounded workflow, defined systems and explicit controls, then expand after technical and business validation.
Tools and data access can be scoped by role, and policies can require human approval before selected actions execute. Available evidence depends on the configured connector and deployment.
Managed cloud and customer-VPC patterns are available by scope. Hosting region, data flows, retention and backup schedules are confirmed and documented before deployment.